1. Introduction
This Personal Data and General Privacy Agreement ("Agreement") is made between Sosyohost Bilişim Hizmetleri (hereinafter referred to as the "Company") and its customers. This Agreement governs the collection, processing, storage, and protection of personal data and confidential information. It applies to all personal data and confidential information provided by customers while using the Company's services.
2. Processing of Personal Data
2.1. Data Collection Methods: The Company collects personal data from customers through various methods. These methods include the website, mobile applications, call center, social media platforms, and physical channels. The collected data is processed based on explicit consent, legal obligations, contract requirements, and legitimate interests.
2.2. Processed Personal Data: Personal data such as name, surname, address, phone number, email address, IP address, payment information, and browsing history may be processed.
2.3. Purposes of Data Processing: Personal data is processed for the purposes of service delivery, customer identity verification, communication, conduct of commercial relationships, and fulfillment of legal obligations.
2.4. Data Retention Period: Personal data is retained for the period necessary for the purpose for which it is processed or as required by legal obligations.
3. Transfer of Personal Data
3.1. Data Transfer: Recorded personal data may be shared with banks or credit card institutions for payment and collection services, email service providers, electronic document processing companies for billing and accounting transactions, and legal authorities for domain name registration, license registration, SSL registration, and other purposes.
3.2. Legal Obligations: Personal data may be reported to BTK according to Turkish regulations. In such cases, information such as customers' address, phone number, email, IP address, and browsing history will be shared with the authorities.
4. Privacy and Security
4.1. Privacy Commitment: The Company takes all necessary technical and administrative measures to protect customers' personal data. Personal data is protected against unauthorized access, disclosure, or loss.
4.2. Data Breach Notification: In the event of a data breach affecting personal data, the Company will promptly notify the customer and take necessary measures to mitigate the impact of the breach.
5. Customer Rights
5.1. Right of Access: Customers may request access to the personal data collected about them by the Company.
5.2. Right to Rectification: Customers may request the correction of inaccurate or incomplete personal data.
5.3. Right to Erasure: Customers may request the deletion of their personal data. The Company will evaluate these requests and anonymize or directly delete the data in cases where it deems necessary to avoid disruptions in BTK reports.
5.4. Right to Object: Customers may object to the processing of their personal data for specific purposes.
6. Deletion and Anonymization of Personal Data
Upon receiving a request for the deletion of personal data, the Company has the right to anonymize or directly delete the data. Anonymization is the process of rendering data unidentifiable. Some data may need to be anonymized due to BTK reports and legal obligations.
7. Cookies and Tracking Technologies
The Company uses cookies and similar tracking technologies on its website to enhance user experience and analyze the use of services. Users can control the use of cookies by adjusting their browser settings.
8. Updates and Changes
The Company reserves the right to make changes to this Agreement at any time. Changes will be published on the Company's website and notified to customers via email.
9. Contact Information
If you have any questions or requests regarding your personal data, you can contact us:
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